Shipping policy
Brugo Shipping Policy
Effective Date: March 13, 2025
Thank you for shopping with Brugo! Below is our full Shipping Policy to help you understand how we handle orders, delivery, and related issues. Please read it carefully before placing your order.
1. Global Shipping
We are proud to offer worldwide shipping. Please note that customers are responsible for complying with any local customs laws, duties, and import regulations.
Important: If your order is held at customs, you will be responsible for contacting local authorities to resolve any issues.
2. Order Processing Time
• Standard processing time: 1–3 business days (Monday to Friday, excluding public holidays).
• During peak periods, promotions, or unforeseen supply chain disruptions, processing may take longer.
• We will notify you via email if there are significant delays.
3. Shipping Methods & Costs
We partner with leading carriers such as DHL, FedEx, and UPS and other reputable local shipping companies to deliver your orders safely and efficiently.
• Shipping costs are calculated based on destination, package weight, and selected shipping method.
• Final shipping charges are displayed at checkout before payment.
4. Shipping Confirmation & Tracking
• Once your order ships, you will receive a shipping confirmation email with tracking information.
• If you do not receive this email within a reasonable time, please check your spam/junk folder.
• Still can’t find it? Contact us at support@brugo.global for assistance.
5. Estimated Delivery Times
|
Destination |
Estimated Delivery Time |
|---|---|
|
Domestic (within North America or Australia) |
5–7 business days |
|
International |
7–14 business days |
Note: Delivery times are estimates only and may vary due to customs, carrier delays, or other external factors beyond our control.
6. Customs, Duties & Taxes
• All customs fees, duties, and taxes are the responsibility of the customer and are not included in the product or shipping price.
• These fees may be charged when the package reaches your country and must be paid before delivery.
7. Address Accuracy & Order Errors
• Customers are responsible for providing an accurate and complete shipping address at checkout.
• If you notice an error in your address, contact us within 12 hours of placing your order — we’ll do our best to update it before shipping.
• If an order is returned to us due to an incorrect or incomplete address, customers will be responsible for reshipping costs.
8. Delayed, Lost, or Stolen Packages
• While we aim to ensure timely delivery, Brugo is not liable for delays caused by carriers, customs, or events outside our control (e.g., weather, strikes, natural disasters).
• If your package is significantly delayed or lost, please contact us at support@brugo.global and we will work with the carrier to resolve the issue.
• If the carrier confirms a package is lost, we will offer a replacement or a full refund, depending on the situation.
9. Refused Deliveries & Unclaimed Packages
• If you refuse delivery or fail to claim the package, shipping costs are non-refundable, and you may be responsible for return shipping costs if the package is sent back to us.
10. Contact Us
If you have questions about shipping or need help with an existing order, please contact our support team:
📧 Email: support@brugo.global
📍 USA Office: 108W 39th Street, Ste 1006 #2015, New York, NY 10018, USA
📍 Australia Office: 1/457-459 Elizabeth Street, Surry Hills, NSW 2010, Australia
Summary
• Processing time: 1–3 business days
• Delivery estimates: 5–7 days domestic, 7–14 days international
• Tracking provided for all orders
• Customer responsible for customs/duties
• Contact us for address changes within 12 hours
• We work to resolve delays or lost packages with carriers