Refund policy
Brugo Return and Refund Policy
Effective Date: March 13, 2025
We want you to be completely satisfied with your purchase. Please read this Return and Refund Policy carefully to understand your rights and how to proceed if you need to return an item.
This policy applies to all customers worldwide.
1. 60-Day Change of Mind Returns
If you change your mind for any reason, you can return your product within 60 days of receiving it for a refund, subject to the following conditions:
• The item must be unused, undamaged, and in its original packaging.
• You will be responsible for return shipping costs for change-of-mind returns.
• Original shipping costs (if any) are non-refundable.
• Once we receive and inspect your return, we will issue a full refund (excluding original shipping fees).
📦 Return Addresses:
Brugo Returns North America & International
108W 39th Street, Ste 1006 #2015
New York, NY 10018, USA
Brugo Returns Oceania
1/457-459 Elizabeth Street
Surry Hills, NSW 2010, AU
Please contact us before sending any returns to receive authorization (see below).
2. 60-Day Money Back Guarantee (Defective or Faulty Products)
We stand behind the quality of our products. If your item has a manufacturing defect or arrives damaged or incorrect, you are eligible for a full refund or replacement within 60 days of receiving the product.
• We will cover return shipping costs for defective or incorrect items.
• To initiate a claim, contact us with your order number and a description of the issue (photos are helpful).
3. 1-Year Warranty (Manufacturer Defects)
All Brugo products are covered by a 1-year warranty from the date of purchase, covering manufacturing defects only.
• The warranty does not cover damage caused by misuse, accidents, normal wear and tear, or unauthorized modifications.
• If a defect is confirmed, we will repair or replace the product at our discretion.
• If a return is needed for inspection, we will cover shipping costs if your warranty claim is approved.
4. How to Initiate a Return, Refund, or Warranty Claim
To start a return or warranty claim:
1. Contact us at support@brugo.global with:
• Your order number
• A detailed description of the issue
• Photos, if applicable
2. Wait for return authorization and instructions. We will provide a Return Authorization Number (RAN) and return address.
3. Ship the item securely using a reputable courier and provide tracking. We are not responsible for lost packages, so please keep proof of shipment.
5. Refund Processing
• Refunds are typically processed within 3–7 business days after receiving and inspecting your return.
• Refunds will be issued to the original payment method used at checkout.
• If there are delays, we will notify you promptly.
6. Important Notes & Exceptions
• Returns outside of 60 days from delivery are not accepted.
• Items that are used, damaged, or missing parts for reasons not due to our error may be rejected or subject to a restocking fee.
• Consumer protection laws in your country may provide additional rights beyond this policy.
Contact Us
For questions about returns, refunds, or warranties, contact our Customer Support team:
📧 support@brugo.global
We’re here to help and aim to respond within 6-24 hours (Monday to Friday).